After an initial consultation and once we have mutually agreed there is a fit for us to work together, we begin the formal process of establishing our investment relationship with you and your family. We will review the financial and personal information you provide to us to prepare our recommendations for your investments and any other wealth management issues that we identify. During this process, your investment accounts will be set up and assets transferred in.
We will prepare an Investment Policy Statement. This is a written agreement that sets out how your money will be invested. Think of this as a “business plan” against which our strategy will be implemented and our performance will be measured.
Although there is a lot of work going on in the background, we make every effort to make this transition seamless and as convenient as possible for you.
Our clients are high net worth individuals and families from across Canada. While they come from all walks of life, what is common to all is a mindset: they have wealth they want to protect and grow, yet not expose to undue risk. They are looking for safe and secure management of their investments and recognize the value of a professional investment team in achieving this objective. Many of our clients also take advantage of our wealth management capabilities, which help them to better organize and optimize their financial affairs. Many of our clients are or have been business owners, as we offer specialized services for successful entrepreneurs and self-employed professionals.
The Financial Services Industry is one of the most strictly regulated industries in Canada. We rigorously follow and often exceed industry standards. Your money is always invested “in trust” which means you and only you own it. We merely provide recommendations, help implement the strategy and then administer your account. Only you or those you legally designate can deposit or take money from your investment account regardless of your holdings. Your investment holdings are carefully matched to your own profile. Your account is then carefully monitored and reviewed with you on a regular basis. You can access your statement on-line anytime and will receive regular statements in the mail from your client portal via National Bank Financial.
This depends on how often would you like to hear from us? We will meet according to your preference and comfort level. There is no pre-established service formula you have to fit into. Some clients are quite active or have issues that require more contact. We may speak to them every other week, for example. Others prefer less frequent contact, meeting only once or twice a year to review progress against plan.
We will be in regular contact with you by email and we publish regular communications for clients who enjoy being kept up to date on our investment activities and wealth management ideas. Depending on what is going on in your life, or your business, or the capital markets at any given time, the amount of contact will vary over the span of our investment relationship. By keeping the lines of communication open, we can adjust the level of communication together.
We charge a fee for the investment management services we provide, as opposed to ‘commissions’ or ‘loads’ based on transactions. Our fees are based on a percentage of the investments you have entrusted us to manage. This places us in alignment with you and your interests, as we do not have additional incentive to trade or transact, but rather to protect and grow your investments. Also included in our investment management fees are our wealth management services – added value for your money.
Your money will be invested according to a written Investment Policy Statement (IPS) that sets out your timeline, return expectations, risk tolerance, etc. We will prepare the IPS based on the personal and financial information you provide to us and it will be customized for you.
Our services are designed for individuals with a minimum $250,000 of investable assets and we have clients with accounts in excess of $50 million and with net worth approaching $1 Billion. We have a team of professionals and associates to meet the needs of almost any client, but as much as you interview a potential advisor, we interview clients. We hold our service model and our commitment to our existing clients in high regard, so based on capacity and needs we will determine together if there is a good fit.